Whatever you need, whatever your situation, at Harrisons Residential we personalise our service to make it specific to you. You will discover that we’re not about the sale but the experience. We listen, treat people how we wish to be treated, and provide you with a unique process from start to finish. Our clients may start as strangers but they leave as friends. We continue to evolve to ensure your move is as stress-free as possible, enabling the next stage of your life begin. If you wish to achieve the best price for your property in the shortest time possible, while always feeling that you are in safe and secure hands, come and speak to our team.

Our values and methods are long established; we understand the needs of both buyer and seller and work proactively to ensure a successful sale. Your property will be marketed on all the major property portals, but we use a wide variety of traditional and innovative marketing strategies to achieve the best price for your home.

The key to our success is our core values: Our core values define our agency; they’re what makes us unique. They represent the beliefs held by the entire team and are the driving force behind every decision we make.

• Enthusiastic, energetic, tenacious and competitive Our personal actions play a huge role in how we perform and are perceived. We’re eager to be involved in each and every transaction, our enthusiasm never wavers no matter how tough the challenge. This tenacity is crucial – we are determined to achieve the best possible outcome, always, and our competitive nature means we don’t know how to fail.

• Understanding the value of reputation – ‘good’ is not good enough! We know the perceived reputation of estate agents, and we truly believe that no one should receive an unacceptable service. We want you to be surprised and wowed. Making your move an enjoyable and supported one is rewarding for everyone involved.

• Committed to helping you move on with your life Your decision to move is personal to you – you are closing one chapter and starting a new one. There can be lots to consider and your new home is just one part of your moving plans. We understand the complexities that could be involved and will aid you in any way we can to help you move on with your life.

• Continuous self-improvement – opportunity is based on merit Everything changes – legislation and regulations evolve and are introduced, and the desire to continually improve is a consistent trait within Harrisons. We believe that everyone can find opportunities to expand their knowledge and expertise and we always support every one of our team to take advantage of self-improvement opportunities, whether that’s within the industry or best practice from the wider business field.

Everyone in our team has a key role to play in upholding the above.

When valuing your property, our valuer will be realistic based on current market conditions and will give you the right advice for your circumstances. We understand that giving an over-inflated price to win business is not a successful model, and we will discuss where the property should be priced amongst the competition.

Once your property is listed with us, we will discuss how to get your home ‘sale ready’ and explain the benefits of using a reservation agreement. Harrisons are the only local agent to be offering this service to secure you a committed purchaser.

Olivia (Head of Customer Success) is passionate about the experience you have with us, so as soon as your home is listed she will call to arrange an appointment for herself and the sales consultants to come and view your property. This is so they know what it is they’re selling when actively promoting your property, providing the best viewing experience for the buyer and, ultimately, for your sale.

The property will not be released online in the first week. This is so the sales consultants can contact our priority buyers first, all of whom have been financially qualified and are able to move forward with a house purchase. On day five, the rest of our mailing list will also be contacted regarding your property.

The following week, you will receive full updates on the results of the call-out, including feedback on your property, how many people had a virtual viewing, and feedback from any physical property viewings. If there are no offers in this time, the property will be released online.

On the 14th day, the Harrisons team will review the overall activity on your property and collectively discuss how we move forward. The above actions will be repeated and if the property has not been sold by week four, the valuer will arrange to come and meet with you and discuss a re-positioning in the market.

Olivia will continue to support you once a sale has been agreed, throughout the sales process and towards exchange and completion. Initially ,Olivia will wish to know your contact preferences so she can keep you informed, as well as talking through what’s going to happen next. From there on, she will provide you with regular updates on the progress of your sale and any chain involved, guiding you through next steps and answering any questions you have.

Over the years we have gone from strength to strength, and recently we’ve been selected to become a member of the Federation of Independent Estate Agents (FIA). In 2019 we were recognised as one of the top 3% of estate agents in the country and awarded ‘Outstanding’ – we would like to achieve this again in 2020.

We are proud members of NAEA Propertymark, who promote the highest standards in residential sales. NAEA Propertymark members are required to pass qualifications, update their compliance, and meet Propertymark’s obligations. By being members of Propertymark, we limit any uncertainties consumers may have surrounding estate agents.

Our office in Sittingbourne has recently been refitted to create a modern and welcoming area for our clients. Instead of an imposing set of desks at the front, we have a relaxed lounge area, where we can make our clients a cup of tea or coffee and discuss their needs. Our whole ethos is about customer service, trustworthiness, and to consistently be the top-performing agent in the area.

At Harrisons, every day we strive to be the talk of the town, the agent first to be recommended and that you will continue to recommend in the future! We wish to surpass expectations, outshine the competition, transcend preconceptions and make memorable moments you want to share. Let us change your view of estate agents.